Shipping policy

PROCESSING TIME

Our goal is to process orders as quickly as possible, our normal processing time is 2-3 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. All orders are processed in the order in which they are received and will be shipped during regular business hours, excluding holidays. A confirmation email will be sent at the time of purchase; Furthermore, a complimentary tracking email will be provided upon completion in the shipping department. All shipments are sent via domestic shipping carriers via (USPS, FedEx or UPS) & International Orders via (USPS, FedEx, UPS or DHL), most packages will ship via USPS unless other arrangements are made.

SHIPPING TIME

We can’t guarantee when an order will arrive; however, most packages are shipped via priority mail with the United States Postal Service (please advise that USPS deems most international packages deliverable within 6-10 business days plus customs clearance time (which varies by country and cannot be estimated); however, in the case of high volumes, holidays and peak seasons shipping may take up to 10-20 business days plus customs clearance time. Rural locations may exceed this timeframe. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Consider any shipping or transit time offered to you by Boss Tools or other parties only as an estimate.

Once an order is shipped, Boss Tools is not liable for the shipment! Once any shipment leaves Boss Tools it shall be the purchaser’s sole responsibility for any and all fees associated with loss, damage or stolen goods.

INTERNATIONAL SHIPPING DISCLAIMER

International shipping regulations, as well as customs and import regulations, vary by country. It is understood that any package sent by Boss Tools to any country outside the United States might be held for various reasons by customs in any country outside the United States. Once any shipment leaves Boss Tools it shall be the purchaser’s sole responsibility to clear customs in their respective country and be responsible for any and all fees, import or other taxes or other costs or fees associated with the import and customs process.

The purchaser acknowledges the risk of potential loss and understands the policies of Boss Tools and wishes to place an order from Boss Tools. The purchaser agrees to pay for the order and associated shipping costs regardless of whether or not they receive the package. If the purchaser does not receive the order they have the right to request proof of non-delivery, including any paperwork that accompanied the return of the order. If the purchaser would like another order re-shipped, they may request it at their own expense and risk.

SHIPPING INSURANCE

All International Priority Mail packages are insured up to $100 on your purchase as a courtesy from Boss Tools. If you would like to purchase full coverage shipping insurance on your item please make a note in the note section during checkout and one of our customer service representatives will contact you with the additional cost of doing so. Please note that you must cover the additional cost of full coverage shipping insurance as priced by the United States Postal Service. In the case of a lost, stolen or damaged item, the customer would be responsible for submitting a claim to USPS for any and all damages. Boss Tools is not liable for the shipment once it is shipped from our facility.